The 60-day promise

You have 60 days from the date of purchase to ask for a full refund of The Drive Protocol. You do not need to give a reason. If the tool is not right for you, write to us and we will refund you.

How to ask

Email [email protected] from the address you used at checkout, with the word "Refund" in the subject line. Add your order number if you have it. We confirm within two business days.

Who processes the refund

The Drive Protocol is sold to you by Shahar Hafakot VeTzilum, Itzuv Ltd. (שחר הפקות וצילום, עיצוב בע״מ), company number 513968677. Payments are processed by PayPal. We return the money to the payment method you used through PayPal. It usually appears within five to ten business days, depending on your bank or card issuer.

What happens to your access

When a refund is issued your access to the paid tool ends, and the entries stored on our server are deleted within 30 days. Anything saved inside your own browser stays on your device until you clear it. See the Privacy Policy.

After 60 days

After 60 days we are not obliged to refund. Write to us anyway. If something went wrong on our side, we will put it right.

Your statutory right of withdrawal

You also have a statutory right of withdrawal of 14 days. Because The Drive Protocol gives you access immediately, you are asked at checkout to consent to immediate access and to acknowledge that you thereby lose that statutory right. Our 60-day refund promise applies either way, and it is longer than the statutory period.

Chargebacks

If you open a dispute with your bank or card issuer we cannot also process a refund for the same transaction. Please contact us first. It is faster.